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jacquard collars, leather collars, custom collars, ribbon collars
Frequently asked questions
- How are my items shipped ?
All orders are shipped via USPS priority mail.
Expedited or overnight shipping is not available at this time.
- What is the estimated delivery time ?
Custom made collars can vary in production time from 14-20 days, you will be advised prior to check out what the current time frame is. All collars are shipped USPS Priority Mail and take an additional 2-3 days once complete and shipped to arrive in the U.S.and 6-10 anywhere outside the U.S.
If you are in a rush for a special occasion, send us an email and we will be glad to let you know if we can accomodate your request.
- Sales tax
California residents will be charged 8.5%.
- What forms of payment do you accept ?
We accept Visa, MasterCard, Discover and American Express via our shopping cart. You do not need a PayPal account to shop here, however, if you have one you may utilize your PayPal balance or bank transfer option.
We also accept money orders, payment must be received within 7 days or your order will be cancelled unless we are notified of your delay and have given approval.
- Do you ship internationally ?
Yes, we use Global Priority Mail for all our international shipments. We cannot be responsible for any lost or damaged shipments and customers are responsible for duties and fees.
- What is your policy on undeliverable packages ?
All undeliverable packages that require reshipment at the customer's request are subject to a reshipment charge equivalent to the original shipping costs. Undeliverable packages include: unclaimed packages, refusal of packages, customer negligence and any misinformation or typos on the part of the customer.
- What is your policy regarding cancellations ?
If work has begun on your order then orders cannot be cancelled or changed. We apologize for any inconvenience that this may cause you. If we have not started work, then you may place a cancellation request.
- What is your return/exchange policy ?
We warrant our products for any defects in workmanship or flaws in the material and will repair or replace them at no cost to you if you find something wrong in the first 7 days.
Collars are not warranted against excessive pulling, chewing or scratching and should not be used as tie-out collars.
Personalized name collars are not returnable unless there is an error on Collar Mania's part.
Collars are not returnable if you have ordered the wrong size, color, pattern or just do not like how it looks on your dog. Please review the options before you order and email us to ask any questions to make sure you are ordering the right collar for your dog if you are unclear.
Exceptions to this policy will be made on a case by case basis.
- Gift Certificates
Gift Certificates will be sent electronically at the close of the transaction, we do not charge sales tax on the purchase of Gift Certificates, however items paid for with Gift Certificates will be taxed if buyers are in California.
- Links
Links to other websites may be provided. Collar Mania does not control these other websites, is not responsible for them, and makes no representations as to their information collection practices. Please read and understand the privacy policies on these websites before providing any information to them. By providing these links it is not an endorsement,authorization, sponsorship, or affiliation with respect to such website, its privacy and or security policies, its owners, or its providers. and Collar Mania is not to be held liable for any loss or damage caused by use of or reliance on the information collection practices of any other website.
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